What to Say to a Porcupine

The new book and training program that will have you

laughing all the way to great service!

*              *              *

Meet author Rich Gallagher

 

Rich Gallagher is much more than a very funny guy. Even though he is a very funny guy. Rich is an experienced customer service executive with a track record of dramatically “turning around” the performance of customer contact operations, a noted business author, and one of America’s leading authorities on communications skills, customer service, and workplace culture. Read more about Rich below!

How many people major in engineering and psychology in college? Someone who wants to build bridges that talk people out of jumping off of them? No, someone who takes a great interest - and great joy - in the mechanics of how we communicate in the workplace. Today Rich has a national platform as the person who put the “science” into how we interact with customers and each other.

 

A successful software executive who led a major West Coast startup to become a major NASDAQ firm as its director of customer services, who later led another 24/7 call center operation to near-perfect customer satisfaction ratings and near-zero turnover, Rich has since become one of the world’s leading figures in workplace communications skills:

 

· Author of eight nationally-published books, including four book club selections and two reaching Amazon.com sales ranks in the top 2000s.

 

· Rich’s training and development firm Point of Contact Group has now trained over 5000 people worldwide how to communicate better in the workplace, in areas ranging from customer service to coaching and workplace conflict.

 

· His previous AMACOM book Great Customer Connections was critically acclaimed by BusinessWeek, Training Media Reviews, and the customer support trade press, as well as a top global seller that ranked as international distributor McGraw-Hill’s 26th top selling trade book in 2006.

 

· A veteran of numerous speaking engagements, conference keynotes, and media appearances, Rich is also the subject matter expert for the American Management Association’s new Communication Bootcamp, one of their most successful new programs.

 

In writing What to Say to a Porcupine, Rich borrows from the tradition of Aesop’s Fables and the genre of popular business bestsellers like Who Moved My Cheese to create a book that will help everyone who deals with the public laugh, learn, and succeed in ways they never thought possible!

 

*              *              *

 

Want to learn more about Rich! Visit him at the Point of Contact Group, or contact us about speaking engagements, media appearances, quote sourcing, or in-house training programs. Unlike the Chilly Willy character in his new book, he’d love to hear from you!