What to Say to a Porcupine

The new book and training program that will have you

laughing all the way to great service!

►About the Book

 

►Meet author Rich Gallagher

 

►Training: Invite a Porcupine to Work!

 

►Free sample chapter download

 

►Purchase books and products

 

►Media buzz and appearances

 

►Contest: Get a PHD in customer service!

Available worldwide from AMACOM Books.

Buy the book  •  Rich Gallagher’s blog  •  Contact us
Text Box: News flash! For details on these and other stories, visit our Media Buzz page! -What to Say to a Porcupine reaches the #1 sales rank for customer service AND business humor books in the US on Amazon.com as of early 2009, as well as the business humor top 10 in Canada, United Kingdom and Japan. -Get a complimentary mini-course with your copy of Porcupine! -Porcupine is named a finalist for the 2008 Business Book Awards. -Author Rich Gallagher announces new workshops and speaking appearances for early 2009. -Webcast on how to deal with prickly customers based around What to Say to a Porcupine breaks attendance records for leading software vendor Parature with over 600 attendees. -A Korean edition of What to Say to a Porcupine will be published in 2009 by CREDU, an educational division of the Samsung Group.

A national #1 customer service bestseller